4vipph Privacy Policy

1. Introduction

4vipph ("4vipph," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access and use the 4vipph website, mobile platform, and associated gaming services (collectively, the "Platform"). This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws.

By registering an account on 4vipph or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform immediately.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data We Collect

4vipph collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile number
• Username and encrypted password
• Residential address (including city, province, and postal code)
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's licence) submitted during KYC verification

2.2 Financial Data

• GCash or PayMaya account details
• Bank account information (BPI, BDO, Metrobank, or other supported banks)
• Transaction history, including deposits, withdrawals, and wager records

2.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Login timestamps and access logs

2.4 Communications Data

• Records of correspondence with 4vipph customer support
• Responses to surveys, promotions, or feedback requests
• Marketing preferences and communication opt-in/opt-out status

3. How We Use Your Data

4vipph uses your personal data for the following purposes:

4. Legal Basis for Processing

4vipph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given explicit consent, such as for marketing communications or optional data collection.
• Contractual Necessity: Where processing is necessary to perform our obligations under the Terms & Conditions, including account management and payment processing.
• Legal Obligation: Where processing is required to comply with applicable Philippine laws, including anti-money laundering regulations and gaming licensing requirements.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms.

5. Data Sharing & Disclosure

4vipph does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to facilitate transactions.
• Identity Verification Providers: Third-party KYC and age verification services to confirm your identity and eligibility.
• Game Software Providers: Licensed game studios and software providers whose games are available on the 4vipph Platform.
• Regulatory Authorities: Philippine government agencies and gaming regulators where disclosure is required by law.
• Law Enforcement: Where required by a valid court order, subpoena, or applicable law.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and analytics providers operating under strict data processing agreements.

All third-party service providers engaged by 4vipph are contractually required to process your personal data only for the specified purpose and in accordance with applicable data protection laws.

6. Cookies & Tracking Technologies

4vipph uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and login status, to personalise your experience.
• Analytics Cookies: Collect anonymised data about how you use the Platform to help us improve performance and usability.
• Marketing Cookies: Used to deliver relevant promotional content based on your interests and gaming activity, where you have consented.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the 4vipph Platform.

7. Data Retention

4vipph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years.
• Marketing data is retained until you withdraw your consent or opt out of marketing communications.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

8. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 4vipph:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: Object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: Request a structured, machine-readable copy of your personal data.
• Right to Withdraw Consent: Withdraw consent for processing activities based on consent, without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

9. Data Security

4vipph implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the 4vipph Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Incident response procedures to detect, report, and address data breaches promptly.

While 4vipph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 4vipph login credentials.

10. Children's Privacy

The 4vipph Platform is strictly intended for individuals who are 21 years of age or older. 4vipph does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account, void any transactions, and delete the personal data in question. If you believe that a minor has registered on 4vipph, please contact us immediately at [email protected].

11. International Data Transfers

4vipph primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, 4vipph ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and the regulations of the National Privacy Commission.

12. Updates to This Privacy Policy

4vipph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Where changes are material, we will notify you via the Platform or by email to your registered address. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the 4vipph Platform following any update constitutes your acceptance of the revised Privacy Policy.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 4vipph, please contact our Data Protection Officer:

• Email: [email protected]
• Support Hours: 24/7 (Philippine Time)

Our team is available around the clock to assist players across the Philippines — whether you're in Metro Manila, Cebu, Davao, Quezon City, or Makati. We are committed to handling all privacy-related inquiries with the utmost care and professionalism.